Last updated: 12 June 2026 — Elurra White Assist, United Kingdom
1. Who We Are
Elurra White Assist ("we", "us", "our") is a professional companionship and support services company based in the United Kingdom, operating the website elurrawhiteassist.co.uk. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
For privacy matters, you can contact us at: nabeel@ctmdigital.co.uk
2. Information We Collect
We only collect information you voluntarily provide to us, specifically:
- Contact enquiries — your name, email address, phone number (optional), and the message you send via our contact form.
- Automatically collected data — standard web server logs (IP address, browser type, pages visited) retained for security purposes only.
We do not collect payment information, health records, or any sensitive personal data.
3. How We Use Your Information
- To respond to your enquiry or service request.
- To provide information about our services where you have requested it.
- To maintain the security and performance of this website.
Legal basis: Processing your contact enquiry is based on your consent (Article 6(1)(a) UK GDPR) and our legitimate interest in responding to business enquiries (Article 6(1)(f) UK GDPR).
4. How Long We Keep Your Data
We retain contact enquiry data for up to 24 months, after which it is securely deleted. Server logs are retained for up to 90 days. You may request deletion of your data at any time (see section 6).
5. Who We Share Your Data With
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data only with:
- Our email provider, to deliver your enquiry to us (data processed within the UK/EEA).
- Authorities, if required to do so by law.
6. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate data.
- Erasure — ask us to delete your data ("right to be forgotten").
- Objection — object to us processing your data.
- Portability — receive your data in a machine-readable format.
- Withdraw consent — at any time, without affecting prior processing.
To exercise any of these rights, contact us at nabeel@ctmdigital.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
7. Cookie Policy
Cookies are small text files stored on your device when you visit a website. We use cookies in accordance with PECR.
Strictly Necessary Cookies
These cookies are required for the website to function and cannot be switched off. They do not require your consent under PECR.
| Cookie Name | Purpose | Duration |
|---|---|---|
| laravel_session | Maintains your session and protects against cross-site request forgery (CSRF) | Session / 2 hours |
| XSRF-TOKEN | Security token to protect form submissions | Session |
| cookie_consent | Stores your cookie consent preference so we don't ask again | 1 year |
Optional Cookies
We do not currently use analytics or marketing cookies. If this changes, we will update this policy and ask for your consent.
Third-Party Resources
This site loads fonts from Google Fonts and icons from jsDelivr (Bootstrap Icons). These requests go to third-party servers and may involve IP address logging on their side. Google Fonts does not set persistent cookies on your device.
Managing Cookies
You can withdraw consent for optional cookies at any time by clicking "Decline Optional" if the cookie banner is shown again
(clear your cookie_consent cookie to see it), or by adjusting your browser settings.
Note that disabling strictly necessary cookies may prevent the site from working correctly.
8. External Links
Our website may contain links to third-party websites (e.g. Elurra White Cleaning). We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes to This Policy
We may update this policy from time to time. Changes will be published on this page with an updated date at the top. Continued use of our website after changes constitutes acceptance of the revised policy.
10. Contact Us
For any privacy-related questions or to exercise your rights, please contact us:
Elurra White Assist
Email: nabeel@ctmdigital.co.uk
Website: elurrawhiteassist.co.uk